Bits of Pieces

CUSTOMER SERVICE ROCKS What is Customer Service? As Wikipedia defines it, “ Customer service  is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. [   A customer service representative or associate or advisor or some would call them customer care officer is the person who renders customer service. Among their functions is to process a request, handle complaints and satisfy the customer’s needs. But nowadays, the function of a customer service representative evolves. Some companies do not only limit their function to after-sales transactions, but they are also carrying out the task of a SALES officer. They are the first point of contact with a company. The soldiers on the battlefield.  My first job was as a Customer Care Officer (CCO). This opened my doors to the corporate world. When I applied, I did not know exactly what it does

How My US Visa Interview Went Well …on first shot USA…my dream destination…or maybe not only mine 🙂 But most of us somehow, like to see what America looks like. How does it feel to be in the land of Milk and Honey? How does snow “taste” like? Does it taste and look like a piece of ice from the freezer? How about winter? Is it really that cold? From someone who just traveled in Asian countries, it excites me to think that I would be flying for hours and hours before I reached my destination. I pictured myself doing selfies in “The Bean” in Chicago, the World Trade Center in New York and if luck is on my side…selfie at Disney World in Orlando, Florida. (that’s mind-setting, hehe) BUT first, THE INTERVIEW. The interview, where most people would feel like having butterflies in their stomach, sweaty palms and an “almost heart attack state”. At first, I had second thoughts to get a US Visa. The  FEAR OF GETTING “DENIED”  is the topmost reason for not getting one. The cost makes it second. A